Support

Top-class Support

We believe in providing the top-class support you deserve. Got an issue or a question? Then just fire away. Every team member – from our tech support to our CEO – is only one call or email away.

Top-class Support

Need help? We're here for you

Our support team is ready to assist you. Whether it's a question, technical issue or product inquiry, we're just one click away.

Contact form or email

Wish to send a long message? Fill out the contact form to discuss your needs and preferences or send an email to support@nexcon.io

Documentation

Find all the technical documentation you need to set up and integrate our service into your solution here. Visit our documentation.

Need help? We're here for you

Explore our Academy videos

Our Academy videos walk you through the many features that NexCon.io offers

IMEI Locking

Discover how to track IMEI numbers using our IMEI log and effortlessly create custom IMEI numbers along with setting up IMEI locking.

SIM Data Insights

Learn how to gain insight into your data consumption to achieve a complete overview of your IoT SIM usage.

SIM List Overview

Learn how to create and add tags, use multiple filters effectively and master the mass action feature.

Dashboard Overview

Get a guided tour of the many possibilities the NexCon.io dashboard offers.

Find just about everything you need below

We have collected all our knowledge base resources right here for you.

Discover more about IoT SIM cards on our blog
Blog posts

Discover more about IoT SIM cards on our blog

Explore our blog posts to discover a wide range of topics on IoT SIM cards. Whether you're interested in innovative applications or practical tips for staying connected, our blog has everything you need to understand the endless possibilities of IoT SIM cards.

Join us on social media
Stay updated

Join us on social media

Join us on LinkedIn or YouTube and stay updated on the latest NexCon.io features – often included with a handy instructional video.

Check out our documentation
Documentation

Check out our documentation

In our detailed documentation you can find all you need to set up and integrate our service into your solution.

IoT SIM Card Solutions for any use case

Every IoT project is different. That's why NexCon.io provides different IoT SIM options depending on your device and deployment needs.

Pumps

Control pumps, valves and ports remotely via the NB-IoT network.

Servers

Server room monitoring that allows monitoring of the surrounding conditions to protect servers from critical damage.

Precision farming

Tractors and combine harvesters can work a field with centimetre precision to increase efficiency.

Fleet management

Information about where all units, e.g. vans, are in real time via the LTE-M network.

Humidity sensors

Sensors that measure the amount of vapour in the atmosphere, which is relevant for e.g. heating, ventilation and air conditioning systems.

Wind Turbines

Real-time information on energy input/output, wind speed, temperatures, shaft speed and vibrations.

Frequently asked questions

We currently only offer our services to companies with a VAT number, and we therefore cannot offer our SIM cards for private use.

We do not operate with a minimum contract period. You can always cancel with 1 month's notice. For example, if you cancel on the 22nd of the month, you pay out the month + 1 month.

Delivery time is 1-2 working days in DK and 4-7 days in the rest of the EU.

You can always contact us and request more data on your SIM cards. You can also choose to pool the SIM cards you have with us so that data is utilized across all your SIM cards.

We support 2G, 3G, 4G and 5G as well as NB-IoT and LTE-M. However, there may be a difference depending on where in the world you need to use your SIM cards.

We provide 3-in-1 SIM cards by default, offering nano (4FF), micro (3FF), and mini (2FF) sizes all in one. Additionally, you can opt for embedded SIMs (MFF2), which can be directly soldered onto a circuit board. We also offer eSIMs that function as a digital version of the traditional SIM card. Lastly, we offer the possibility to upgrade to industrial-grade SIM cards, which are more durable, have an extended lifespan and an increased memory capacity.

We do not operate with a minimum order quantity (MOQ) on the number of IoT SIM cards you can order at a time.

Yes, it's possible with our "Mass actions" tool, which allows you to make changes to thousands of SIM cards at once, including changes to spending limits, adding tags and start/stop.

To create a data pool, contact us and we will help you get started. Please note that only SIM cards on the same subscription can share a data pool.

You can use a number of common payment cards in the webshop. If you have a larger number of SIM cards, you can also choose the post-paid option by invoice.

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